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ASSIGNMENT - 3

Information System Help KIA Solve Its Quality Problems

Q.1 Why was it so difficult for to identify sources of defects in the cars it

produced?

Ans. Kia Has to Creat Some System To about Report of any defects ,

Accident ,Or Injuries Involving its Vehical to the U.S national

Highway Traffic Safety Administration. And From that kia got every

information about defects of its vehical. But it is so difficult to get

informaton in this way.

Q:2 What was the business impact of Kia not having an information

system to track defects? What other business processes besides

manufacturing and production were affected?

Ans. The business impact of Kia not having an information system

to track defects are Part sales are the first indicator of a defect ,

Warranty claims the second ,and consumer Complains the third.

and for this defect other business like parts is Increase its sales.

Q:3 How did Kia's new defect reporting system improve the way it ran

its business?

Ans. Kia created a software "engine" that examine six kia systems

for warranty claims, Parts sales, vehical identification number

master storage file, and vehical inventories and store the essential

information in a singal common data repository. And use this

information Kia tracking consumer comlaints recived by Phone,

E-mail, or Postal mail. And from this information Kia improve its

vehical quality.

Q:4 What management, organization, and technoloty issues did Kia

have to address when it adopted its new quality control system?

Ans. Once the data have been stored in a singal space Kia can use

crystel analysis software to analyze them highliting events , such as

spikes in warranty claims related to a particular vehical model,

unusale increases in parts order, or high number of accidents.

Manager are able to analyze the data by daily, weekly, or monthly

reporting periods and by specific car models, model year, and

components. and from that management control new quality.

Q:5 What new business processes were enabled by Kia's new quality

control system?

Ans. Information from this system is helping Kia pinpoint the

sources of defects and determine what percentage of its vehicles

is likely to have problems. The company can then improve its

production processes before the problems become more

wiedespread, thus lowering costs for warranty repairs. This

information also helps Kia determine themost cost - effective

stategy for dealing with its quality problems.